Effective Date: 01-Jan-2025

At ESHRMS, we strive to ensure that our users are satisfied with the service they receive. However, we understand that situations may arise where you may need to cancel your subscription. This page outlines our policies regarding subscription cancellation and refunds.

1. Subscription Cancellation

You can cancel your ESHRMS subscription at any time by logging into your account and navigating to the subscription management section, or by contacting our support team directly at info@evoortsolutions.com.

Once you cancel your subscription, your access to the paid features of the platform will remain active until the end of your current billing cycle.

Please note that cancellation requests will only take effect at the end of the current billing period. No partial refunds will be issued for any unused time in the current cycle.

2. Refunds

ESHRMS offers no refunds for cancellations during a billing cycle. If you cancel your subscription, you will continue to have access to all paid features until the end of the billing cycle, but no refund will be issued for the time remaining in the cycle after cancellation.

Refunds will only be considered in the following cases:

• Double Billing: If you are mistakenly billed more than once for the same billing cycle, we will issue a full refund for the additional charge.
• Technical Issues: If the platform is inaccessible due to a technical failure on our part, and you were unable to use the paid features for an extended period (more than 30 days), you may be eligible for a partial refund. This will be handled on a case-by-case basis.

If you believe you are entitled to a refund under the conditions listed above, please reach out to our support team at info@evoortsolutions.com with your billing details, and we will review your request.

3. Subscription Downgrades

If you decide to downgrade your subscription plan to a lower tier, the downgrade will take effect at the end of your current billing cycle. The new billing amount will be charged for the next cycle, and you will lose access to any features exclusive to the previous tier.

4. Refund Eligibility

Refund eligibility is determined on a case-by-case basis. As a general rule, we do not offer refunds for any subscription charges after the billing cycle has started. However, we may consider a refund in the following circumstances:

• Billing errors (e.g., double billing or incorrect charges).
• Failure of the platform to perform as promised for a significant period of time due to technical issues.
• Other exceptional circumstances that may arise at our discretion.

5. How to Request Cancellation or a Refund

If you wish to cancel your subscription or request a refund, please follow these steps:

• Log in to your ESHRMS account.
• Navigate to the account settings or subscription section.
• Follow the instructions to cancel your subscription.
• If requesting a refund, contact our support team at info@evoortsolutions.com with your request, including your account details and the reason for your request.

6. Changes to the Cancellation and Refund Policy

ESHRMS reserves the right to modify or update this Cancellation and Refund Policy at any time. If we make any changes, the updated policy will be posted on this page, and the "Effective Date" will be revised accordingly. We recommend that you review this policy periodically to stay informed about any changes.

7. Contact Us

If you have any questions regarding the cancellation or refund policies, please contact our support team:

ESHRMS Support Team
Email: info@evoortsolutions.com